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Unable to upload media today to Media folder

Posted: Thu Sep 07, 2017 1:23 pm
by cleffingwell
We are having issues uploading media into the media folder in ARIS editor. The progress bar goes to 100% but then just sits there. Even for very small images. Noticed it today, 9/7/17 @ 1pm CST.

Re: Unable to upload media today to Media folder

Posted: Fri Sep 08, 2017 9:12 am
by cleffingwell
Still unable to upload media in ARIS editor. Tried different browsers, logins and media types or sizes. It hangs after reaching the '100%' progress bar. I received word from ARIS that they are looking into this issue today.

Re: Unable to upload media today to Media folder

Posted: Fri Sep 08, 2017 9:51 am
by cleffingwell
Issue fixed, as far as my testing goes. I was able to upload several media items into a game. Thank you ARIS for fixing this issue so quickly.

Re: Unable to upload media today to Media folder

Posted: Wed Sep 13, 2017 1:21 pm
by chrish
There was a disk quota issue that was fixed last week.

Re: Unable to upload media today to Media folder

Posted: Wed Nov 15, 2017 1:32 pm
by razor108
I thought I use this post for my problem.

I am trying to upload a video to the media section, but it just keeps saying "Saving" at the top. Even after an hour, when I refresh it's not there. Tried the last three days.

The video is 300x300 pixels (not perfect, but my video software doesn't go lower), around 2 minutes long and 60 MB large. Is the file maybe too large?

I tried uploading a picture, works perfectly. Also the overlay in ARIS is absolutely perfect, so fast and precise. Love it.

Re: Unable to upload media today to Media folder

Posted: Wed Nov 15, 2017 4:13 pm
by chrish
My guess is that the video is too big. I'm not sure what the limit is, but I'll guess 20MB. Video can be a bit tricky, but if you have a way to export in different formats and sizes, you can save space with

fewer frames per second, like 15
lower pixel dimensions: 320x240 might not be bad
lower quality encoding
lower bitrate audio: mono 64kbps is plenty for spoken tracks

Don't forget to that you'll need to encode in H.264 (or maybe HEVC at this point) so that it can play on Apple devices. I usually put the video in Dropbox and load on the device to make sure before putting in ARIS.

Re: Unable to upload media today to Media folder

Posted: Tue Jan 30, 2018 12:48 pm
by whitlewis7
We had several instances of people not being able to upload .PNGs and .JPGs? Even when they were saved correctly.

Also images weren't showing up in the media tab and in other places in the editor. Instead, it was blank squares. Seems to be working today though?

Whitney Lewis

Re: Unable to upload media today to Media folder

Posted: Mon Feb 05, 2018 4:25 pm
by chrish
I'm getting a lot of blank square previews in the editor. The icons for my games, and pre-existing uploaded media do not seem to be displaying there. So far so good in the app, so my guess is that they are there on the sever, and there's just some bug in the editor.