Page 1 of 2

Aris app is not working on IOS 11.3.1

Posted: Tue May 08, 2018 1:46 pm
by KarenBorges
Hello,

After taking the self photo, Aris app crashes.
I'm using IOS 11.3.1 on iPad Air 2.

Chears,
Karen

Re: Aris app is not working on IOS 11.3.1

Posted: Tue May 08, 2018 2:04 pm
by djgagnon
Try something for me:

Open iOS settings
Open ARIS
Make sure AIRS has access to Location, Camera and Photos

Does that fix it?

David

Re: Aris app is not working on IOS 11.3.1

Posted: Tue May 08, 2018 3:26 pm
by KarenBorges
Aris has access to location, camera and photos (reading and writing), but it doesn't work.

Re: Aris app is not working on IOS 11.3.1

Posted: Tue May 08, 2018 3:37 pm
by djgagnon
Ok. Thanks for the reply. We will test with an iPad Air 2 and see what we find.

While you are waiting for us, my last idea is to make sure the device is not completely full (some storage, even a few MB are available) then reinstall ARIS and see if that fixes it.

David

Re: Aris app is not working on IOS 11.3.1

Posted: Tue May 15, 2018 11:37 am
by chrish
I'm trying to make a new account to replicate this issue, and keep getting an invalid username/password.

Re: Aris app is not working on IOS 11.3.1

Posted: Tue May 15, 2018 12:11 pm
by djgagnon
Chris,

Should be fine. Make sure you are on the internet. ARIS doesn't always give specific error messages. Otherwise, tell me everything you can so we can track it down.

David

Re: Aris app is not working on IOS 11.3.1

Posted: Tue May 15, 2018 12:51 pm
by chrish
I am now able to get farther through the process. I do get a crash, not when the pic is taken but after I tap "done" when entering a public name.

Re: Aris app is not working on IOS 11.3.1

Posted: Mon Jun 25, 2018 11:53 am
by cleffingwell
I was experiencing something similar and posted about it in February...

viewtopic.php?f=4&t=220

Re: Aris app is not working on IOS 11.3.1

Posted: Wed Aug 15, 2018 1:13 am
by Kazz
I am experiencing exactly the same problem.
After taking a picture, I tap "done", then ARIS crashes.
I am using iPhone SE with iOS 11.4.1.

I also uninstalled ARIS and reinstalled, still didn't work.

Re: Aris app is not working on IOS 11.3.1

Posted: Fri Aug 31, 2018 1:54 pm
by kbezio
My students are experiencing this problem, as well. They are able to take a photo, then when they enter a username, it simply shuts down the app (no error message). So far I have two students who have reported this problem using iPhones (but I don't know which OS they're running).

This is the first time I've seen this particular issue, and I've been teaching with ARIS since 2012.